![]() Or at least figure out what they can do for you, in your area. If the service aspect is important to you, I'd suggest looking elsewhere. However, I don't know anything about the R series, but for what you seem to be doing, you'll probably be just fine. If we even get half the life of our old one, it'll have payed for itself plenty of times. We don't really worry about that with our Q series. How do they do service calls, warranty repairs, etc. This is really important when buying equipment. I can say, after a recent, costly experience purchasing supplies from them, the service is nonexistent. When you do have to deal with customer service, it's awful. Now we run two new Q series machines, but after these we most likely won't be using SW anymore. Only time I've called for service was to check if our oldest Q series could get an ARMS sensor installed. When it was about 12 years old, I did have to replace a switch and power supply, but that was quite simple on that machine. ![]() Don't think it's been turned on in a few years. It still sits there connected to a computer in the corner. Our last one was 16 years old before we replaced it. We've been using Vinyl Express(SW rebrands) cutters since we stopped using the Gerber 4B in the 90s. I can't speak for US Cutter so I'll just share experience with Sign Warehouse. So I'm hoping anyone who has experience with either of the two cutters I mentioned, would be willing to share. ![]() I'm just someone who has done graphic design stuff as a hobby for a long time, and always wanted a cutter. I'm not looking for anyone's "trade secrets" not trying to "steal" anyone's business and I'm not an "end-user" trying to save a few bucks by doing it myself. From our introductory R-Series to the professional grade Q-Series, or the feature packed Qe or Rogue Series, Vinyl Express vinyl cutters offers the value you want and the commitment to customer service you need to keep on cutting. I've read through several old threads in which "newbies" asking a couple specific questions ended up being totally lambasted by a few seemingly cynical/bitter old-timers, for really no reason. Vinyl Express Vinyl Cutters brought to you exclusively from Sign Warehouse offers a wide range of options made just for you. I'm not sure whether I'm shooting for an eventual side business or not, and how exactly I would approach that, but at the very least, it would be an enjoyable hobby for me.Īs I mentioned above, I was hesitant to even post this. Also, I know there's folks who will say that all "budget" cutters are "junk", but I'm not really inclined to subscribe to that, as I've seen multiple people who have been running a vinyl side business for several years using their original R31 cutter with no issues. I know the advice usually ends up being "get a Graphtec or Roland", but that's just not in the budget whatsoever. ![]() I'm looking to buy a cutter and I've narrowed it down to the Vinyl Express R31 from Sign Warehouse, and the UsCutter SC model. So I'm somewhat hesitant to even post this, but I'm hoping some of y'all out there have experience you could share. ![]()
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